One-Hour Response Guarantee

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If you’ve ever got any enquiries related to your hosting package or if you experience a problem with your sites, you will have to touch base with the respective web hosting company’s tech support team. It may not matter how quickly they will respond when you've got an enquiry of a generic nature, but a problem like a failed software app update, for example, may result in your site becoming broken or unavailable on the web. And the longer you wait for the support team to lend a hand, the longer the site will be offline. If you offer services or goods online, any outage will unfavorably influence your site and you can lose existing or prospective customers. A lot of web hosting providers, mainly resellers, respond to emails and trouble tickets within 24 hours, but in the Internet era this is much too long, as customers will scarcely ever revisit a site that is not working properly for long intervals.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can forget about waiting for hours on end, or even all day, to get a response to an e-mail or a helpdesk ticket. Irrespective of when you get in touch with us, we will help you out within maximum 60 minutes with any technical or sales queries that you may have. In reality, our real reaction time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal 24x7, you’ll always receive assistance in a well-timed manner and we are aware of precisely how critical this is in the Internet world. As soon as you contact us, we’ll answer your enquiries. In case you bump into any technical problem, we’ll take care of it on your behalf, or we will give you all the required information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support team representatives will be at your service at all times and they’ll respond to any support ticket that you post from the web hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed no matter if you have a generic query related to your semi-dedicated server or you bump into a problem and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 7 days a week to tackle any billing, general or technical issue. In case you contact us about anything that is within our capacity, we will sort it out before we get back to you, which suggests that you won’t have to wait for hours or days while the problem lingers. If there’s something that you need to do on your end, we will provide you with the required information – what workable solutions to try, what actions to take, etc.