One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting for hours on end, or even all day, to get a response to an e-mail or a helpdesk ticket. Irrespective of when you get in touch with us, we will help you out within maximum 60 minutes with any technical or sales queries that you may have. In reality, our real reaction time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal 24x7, you’ll always receive assistance in a well-timed manner and we are aware of precisely how critical this is in the Internet world. As soon as you contact us, we’ll answer your enquiries. In case you bump into any technical problem, we’ll take care of it on your behalf, or we will give you all the required information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team representatives will be at your service at all times and they’ll respond to any support ticket that you post from the web hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed no matter if you have a generic query related to your semi-dedicated server or you bump into a problem and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 7 days a week to tackle any billing, general or technical issue. In case you contact us about anything that is within our capacity, we will sort it out before we get back to you, which suggests that you won’t have to wait for hours or days while the problem lingers. If there’s something that you need to do on your end, we will provide you with the required information – what workable solutions to try, what actions to take, etc.