Support

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The presence of the customer and technical support that a cloud web hosting company provides will tell you a lot for the services that they offer as well. In the event that you're allowed to use just emails and / or tickets, you have most probably found some reseller not the website hosting provider. When this is the case, you will have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for additional assistance. When the provider provides you with several means of communication with quick response time available at any time, they are most likely the top provider, not a reseller. Therefore you'll receive well-timed assistance and quality support since they will have immediate access to the servers where your account will be created. No matter what the issue - technical or sales, it is generally better to be able to get hold of your hosting company directly through your favourite way of communication.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for our cloud web hosting plans are twenty-four-seven, thus you can forget about waiting for a few days in order to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email. If you do have an account, you are able to open a support ticket in addition to the other three methods of contact. You are able to select the most suitable way to contact us depending on where you are or what kind of device you use. We can assist you for more or less any hosting-related query that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to take full advantage of our 24/7 tech support services even on public holidays. Your sites will be available all of the time and so will we. With a lot of connection options, you can pick the easiest way to contact us and find out about our solutions if you don't have an account yet, or request support in case you're already among our customers. You'll be able to call us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour reply time warranty, even though it rarely takes more than 20 minutes to receive assistance no matter the complexity of the problem. With our customer and technical support services, we are there for you anytime you need us, not a few days after that.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious issues or questions about the pre-installed software the server comes with. If you haven't obtained your VPS server plan yet, you will be able to learn a lot more about our services by giving us a phone call or by using the live chat service. For more technical problems, you should send an email or open a ticket from your billing Control Panel and you'll get assistance within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical reply time usually doesn't extend past 30 minutes. In case you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins can help you with any installation or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time guarantee, you will receive timely support when you get a dedicated server through our company. Our customer and technical support crews are available 24/7/365, as a result any time you open a support ticket from your billing account or you send an email message about any issue with the server or the pre-installed software on it at any time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires longer time to be solved or in case it has to be forwarded to our admins, because it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.