Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Guarantee

  • Each ticket that you submit to our tech help team will be answered within approximately one hour. All standard issues will be solved instantly. Nevertheless, if the help inquiry you have submitted requires the assistance of a competent administrator, we will send the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Qualified Client Assist Service

  • We give you 24/7 client support through a turbo–fast ticketing system built into your Control Panel. You can easily e–mail us all the time about any of the programs that come pre–installed on your virtual server, including the chosen Linux distribution, the server administration panel and our in–house designed Online Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • In the Online Control Panel that is provided free–of–charge with the virtual server, you’ll discover an instructional Help zone, that includes all you need to learn about running your sites and applications. We have introduced a wide range of how to articles and reviews and video courses that display the standard web site management responsibilities in an understandable fashion.