Tech Support Channels
A One–Hour Response Guarantee
Every single support request you submit to us will be replied to within maximum 60 minutes. If your trouble ticket or e–mail requires additional assistance from a system administrator, we will timely forward it and leave a note to let you know that your case is being examined. If you take advantage of our Managed Services package, all of the services included there will be performed at a time that is convenient for you.
An Excellent Customer Support Service
If you need any assistance with the Online Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, do get in touch with the customer support staff at any time through the ticketing system. Plus, if you need assistance administering your dedicated web hosting server, you can make use of the Managed Services package, that includes OS updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated server includes our free–of–cost Online Control Panel, which boasts a circumstantial knowledgebase plus a selection of step–by–step video tutorials. Whenever you need help while working with the Online Control Panel, just press the Videos or Help buttons located in the upper right corner.