Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Online Control Panel you can find an in–depth Help Center section featuring many how–to articles and frequently asked questions. They are answered by our support team of proficient techs. Simply type in your question and our clever software will offer you the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • If you prefer to watch how an action is carried out or how a problem is rectified, rather than just reading about it, take a look at our compilation of step–by–step video tutorials. They cover a variety of different topics and will help you quickly find your way around our Online Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer care service and feature a one–hour ticket response guarantee. Our seasoned technical support engineers will be available to you around the clock and will resolve any issue that you might have within less than sixty minutes after the technical support ticket submission. In the majority of instances, a reply will be provided to you in less than 20 minutes.