Live Chat Support

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A live chat is a real-time way of communication between a hosting provider's support team and its customers. It is a very efficient way to receive some info about the hosting services or have some problem resolved as you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of errors when you exchange information such as usernames or domain names, the quicker response time as the communication is live plus the fact that you don't need to stay on the chat constantly - you can do something else entirely while the representative examines the issue involved. In addition, you are able to become a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you will need to pay if you are calling to a different country.

Live Chat Support in Cloud Web Hosting

As we believe that numerous issues are often resolved when you speak with a live person, we supply a live chat service for all our prospective and existing clients. The chat is online every single day and our customer care representatives will assist you with a wide range of questions and problems. If you are not our client yet, you can learn more about our cloud web hosting plans and the web hosting environment in general in order to make sure that your websites will function effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of problems with any of our solutions, you can join us on our live chat and we can provide you with the necessary information or help you troubleshoot the issue. You will have to open a support ticket for certain issues that need more time or the expertise of a system administrator, still for a lot of common troubles you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on holidays and weekends. It's one of the best ways to learn more information about our semi-dedicated servers in case you do not have an account yet or to have a problem resolved in case you are a client and our customer care representatives will assist you live no matter what time of the day you join the chat. In case you are unsure which package is more appropriate for your web sites, in case you need a piece of advice whether you should obtain a certain upgrade and how to obtain it or in case you've got troubles setting up an email account on your computer system, you are able to contact us and we will give you the necessary info promptly. Our live chat is accessible even after our phone lines are off for the day, therefore when you have an account with us, you can rest assured that you'll always benefit from quick help with any kind of question or problem that pops up.