A ticketing system is the most common channel of correspondence that hosting providers offer to their customers. It’s usually part of the billing account and is the fastest way to tackle an issue that takes a certain amount of time to examine or that needs to be escalated to a system administrator. In this way, all responses given by either party will be stored in the very same place in case someone else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts in order to carry out a particular operation or to reach the hosting company’s client care staff. If you’d like to manage several domains and each one of them is hosted in a separate account, you’ll need to use even more accounts at the same time. In addition, it could take substantial time for the provider to respond to your ticket request.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with numerous other web hosting companies, the support ticket system that we use with our cloud web hosting is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to remember several sign-in names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, in case you have an inquiry or stumble upon a complication, you can get in touch with our customer service technicians instantaneously. Our system features an intelligent search functionality. This suggests that even if you’ve opened an abundance of tickets over the years, you will be able to find the one that you want in no time. Furthermore, you can check knowledge base guidelines for handling commonly confronted issues.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which means that you won’t need another support platform to touch base with our tech support staff – you can do it on the spot if you come across a predicament. Posting a new ticket requires a couple of mouse clicks and tracking down an older one is just as simple. Using our clever search option, you can quickly find any ticket that you’ve already posted. You can submit a ticket at any moment as our customer service technicians are at your disposal 24 hours a day, 7 days a week and reply in no more than sixty minutes, even though it seldom takes this much to get assistance. With Hepsia, you’ll have everything in one location and you can forget about having to use 2 or more platforms to resolve a simple problem.