1 hour ticket response
Prompt assistance is our foremost task and this is why we have a team of capable client support engineers who are ready to provide a prompt solution to any question that you may possibly have. Simply open your client support ticket from the Online Control Panel and we’ll reply within one hour at the latest. Actually, we strive hard and aim for a 20–minute customer support ticket response time.
A Top–Notch Tech Support Service
Our client support engineers have big experience in the cloud web hosting arena and are knowledgeable enough to find a quick solution to your problem. If, however, the matter at hand is not within the competence of a support engineer, the tech support ticket will be sent to a developer or admin for further investigation.
An Easy–to–Browse Help Section
Built into the Online Control Panel is an intuitive Help Center section, which offers a variety of sources of information. You can browse through a regularly updated knowledgebase offering web hosting account management articles and website management articles, watch the step–by–step video tutorials or check out the F.A.Q. database.
